Refunds for Travel Bookings

Who you bought from

Travel agencies use TravelBrisk software to run their websites, booking portals and widgets. When you book a flight, hotel, holiday package, pilgrimage or travel insurance on one of those sites, your contract is with the agency (and with the airline, hotel or insurer that provides the travel). TravelBrisk Limited is the software provider; it is not the seller and does not hold your money.

What decides whether you get a refund

• The supplier's rules. Each airline fare, hotel rate and insurance policy has its own change and cancellation conditions. A non-refundable fare stays non-refundable whichever website sold it. These conditions are shown before you pay and on your confirmation.
• The agency's own policy. The agency may set service charges, processing times and conditions of its own. They are published on the agency's website and apply alongside the supplier's rules.
• Consumer law in the country you bought from, which may give you rights that neither of the above can remove.

Payment-gateway fees

When a refund is due, it is paid through the same channel you used to pay. The fee charged by the payment gateway when you paid is not returned to the agency by the gateway, and the agency may deduct it from the amount refunded; the refund amount the agency quotes you already reflects its policy on this.

Timelines

Supplier refunds can take from a few days to several weeks — airline refunds in particular depend on the airline. The agency will tell you the expected time when it confirms your refund. Same-day voids, where the airline allows them, are usually returned faster.

Travel insurance

A premium is refundable only under the insurer's policy wording, typically within a short "free-look" period before cover starts. The consent you gave at purchase for the insurer to issue your certificate is recorded with the policy.

How to ask for a refund on a booking

1. Use Manage Booking on the website or app you booked with, or contact the agency using the details on your booking confirmation.
2. Quote your Order ID or booking reference.
3. The agency reviews the supplier's rules and its own policy, tells you what is refundable, and processes it.

TravelBrisk support cannot approve or pay a traveller's refund, because we are not party to the booking and do not hold the funds. If you cannot reach the agency, email support@travelbrisk.com with the agency's name and your booking reference and we will help you get in touch with them.

Purchases from TravelBrisk Limited

If you bought a TravelBrisk subscription or product yourself — you are a travel business using our software — the Refund Policy applies to that purchase.

Contact and legal identity

Questions about this refunds for travel bookings go to support@travelbrisk.com. For account or billing help, support@travelbrisk.com or +234 707 776 6007.