Queue management, BSP reconciliation, ADM/ACM tracking, fare watch, and unused-ticket recovery in one place. Stop hunting for HX segments and missing refunds — Vault keeps the receipts.
Five back-office workflows that quietly bleed money — automated, audited, and always running.
Live queue counts from Amadeus and Sabre with drill-down into individual PNRs. Know what's pending action before the supplier does.
Vault reads your Amadeus and Sabre bookings every 6 hours, finds segments the airline has cancelled (HX), and removes them from unticketed bookings before they turn into ADMs. Ticketed bookings are flagged for your team instead.
Drop your BSP HOT file in. Vault reads every ticket, refund, ADM and ACM, checks the totals against the BSP's own totals in the file, and reconciles against your bookings.
Every Agency Debit Memo and Credit Memo from BSP imports lands in a workflow with status, owner, dispute notes, and resolution timeline.
Set a target price for any route. Vault polls supplier APIs in the background and notifies your team when the fare drops.
Identify cancelled tickets with residual value before they expire. Filter by airline, validity window, and customer for outreach campaigns.
Most agencies treat the weekly BSP HOT file like a black box — they pay it and move on. The discrepancies are buried in 8,000 lines of fixed-width DISH23 format that no one has the bandwidth to audit by hand.
Vault parses every line, joins it to the matching booking in your system, and surfaces only the rows that don't match: missing tickets, segment fees you didn't expect, refund delays, ADMs you didn't see coming. The job that took your finance team a day takes 90 seconds.
Airline Debit Memos arrive without warning and resolve at the speed of an airline back-office team. By the time your finance manager hears about one, the original booking agent has moved on and nobody remembers the context.
Vault assigns every ADM to an owner the moment it lands, surfaces the original booking and agent, and gives you a dispute-drafting workspace with all relevant evidence pre-attached.
Cancelled or partially-used tickets sit on airline ledgers with residual value and an expiry date. If your team isn't running an active recovery program, that money quietly disappears at the validity deadline.
Vault tracks every unused ticket in your system, surfaces the value, the validity window, and the original customer, then generates outreach lists you can hand to your sales team. The agencies we work with recover an average of $48,000/year in residual value that would otherwise have expired.
Agencies issuing enough tickets that manual reconciliation breaks down, but a finance hire isn't yet justified.
Branches in different cities or countries. One Vault instance gives Group HQ visibility into every office's BSP and ADM exposure.
Agencies operating under BSP scrutiny who can't afford to miss an ADM dispute window or have HX segments slip through the cracks.
No setup fee. Connect your GDS credentials and start.
Queue management and reconciliation for smaller teams
Full recovery suite for agencies ticketing at scale
It can. For most agencies it replaces a combination of spreadsheets, manual queue checks, and an aging back-office tool. Some agencies run it alongside accounting software like Sage or QuickBooks — Vault handles the GDS-side workflow and exports clean data into the accounting system.
Amadeus and Sabre out of the box. Travelport (Galileo/Worldspan) is coming soon. ADM/ACM and BSP HOT parsing are GDS-agnostic — Vault works with any IATA agency.
Every 6 hours Vault reads your Amadeus and Sabre bookings that have not flown yet and finds segments the airline has cancelled (HX). Switch on automatic removal and it removes them from unticketed bookings directly in the GDS, except for airlines on your skip list. HX segments on ticketed bookings are never removed automatically — they're flagged for your team. Every outcome is in the HX log.
Vault reads IATA DISH Revision 23 HOT files, the current standard, and checks every file against the BSP's own totals inside it. Tab-, pipe- or comma-separated exports are accepted too.
Most Vault features assume you ticket through BSP. Non-IATA agencies can still use queue management, fare alerts, and unused-ticket tracking — but BSP reconciliation and ADM management won't apply.
No. You connect your GDS credentials, upload a recent BSP HOT file as a sanity check, and start. Most agencies are operational within an hour.
Vault catches what your team doesn't have time to. Book a demo and we'll show you exactly what we'd find in your last 90 days of bookings.